Post Loan FAQs
Get answers to the questions we hear most from customers after their loan is processed and funded.
Not seeing the answers you need? Contact our Customer Care Team at (844) 676-8550. We are available Monday through Friday 7AM to 7PM and Saturday 8AM to 4:30PM Central Standard Time to assist you.
Your loan documents are accessible at any time by logging in to your account at members.loanatlast.com.
Loan at Last will make an Automatic Withdraw (ACH) from your bank account. This is the quickest and easiest method of making your loan payments. Other payment methods such as debit cards, cashier’s checks, or money orders are also accepted. Your loan agreement includes a detailed payment schedule with amounts and due dates. Loan at Last strongly encourages to pay off your loan early without penalties. You will only pay the interest accrued on your loan up until your pay off date. If you wish to pay off your loan early, please call us at least three business days prior to your next scheduled payment date.
Our customer care team is available at (844) 676-8550 to assist you in paying off your loan or to answer any questions about the terms of your loan and/or payment schedule.
If you need to change the date of your loan payment(s), please contact our Customer Care team at (844) 676-8550 at least three business days before your next payment is due/scheduled.
You may cancel this loan and your payment obligations under the Loan Agreement, without cost or finance charges, no later than 5:00 p.m. Central Time of the second business day immediately following the Disbursement Date (“Cancellation Deadline”). Your Disbursement Date is the date the funds were transferred to your financial institution. This may not be the same date your bank makes those funds available to you, so please call us at (844) 676-8550 as soon as possible if you want to cancel your loan. If you miss the cancelation deadline, you can still pay off your loan early without penalties and pay only the interest you’ve accrued up to your pay-off date.
More information about our cancellation policy can be found in your loan agreement by logging in to members.loanatlast.com.
At Loan at Last, you can pay off your loan at any time without penalty. You will only pay the interest accrued on your loan up until your pay off date. To make an early payment, please contact our Customer Care Team at least three business days before your next payment is due/scheduled at (844) 676-8550.
Funds from Loan at Last are usually deposited as soon as the next business day after your loan application is approved. Weekends and bank holidays are not considered business days. The actual deposit time may depend on the processing schedule and policies of your individual bank. If your funds have not been deposited as soon as the next business day, we recommend checking your loan agreement to verify that your routing number and account numbers are correct. If the banking information on your loan agreement is incorrect, please call our Customer Care Team at (844) 676-8550. To access your loan agreement, please log in to your account at members.loanatlast.com.
If you ever have any concerns, we are committed to being your #1 source for a resolution! There is no quicker way to get your concerns addressed than directly through us, your satisfaction is our priority. Contact our Customer Advocacy Team at feedback@loanatlast.com or call at (877) 876-8550.
